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How Can I Make Your Day Better?

April 24th, 2009 by admin No CommentsNo Comments

One of the first lessons any business owner / entrepreneur learns is that you can never put a price on having great service partners. I’d like to share a story with you of an actual experience I have had with one my long time vendors. I have been doing business with Jim and his air conditioning firm for over 5 years. His prices are always competitive and his service is always excellent.
About a month ago, I had a problem with my AC system at my house. It was 8pm when I had arrived home and realized my AC was not working. I tried to turn it on and heard a loud bang and immediately saw smoke. I called Jim. When he answered the phone he said β€œMr. Corrente, How Can I Make Your Day Better?” What a shock? Here I was calling him at 8pm, expecting to get his voice mail and have to wait until morning for assistance. We discussed the problem; he came right over, diagnosed the problem and scheduled me for service the next morning.

That is service! That is customer care! That is customer focus! For all of my readers out there who want a sure fire way to attract, retain and reward your customers, next time they call, follow Jim’s example and ask them β€œHow Can I Make Your Day Better?”

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Filed under: business management, entrepreneur coaching, entrepreneur development
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