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Archive for the Personal Development

What i enjoy least about owning my own business?

February 15th, 2010 by admin No Comments

I am looking to create a top list of what entrepreneurs enjoy least about owning their own business. 

Top list will be compiled and posted on this blog and in my weekly news column.

Thank you for your response.

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technorati claim

December 4th, 2009 by admin No Comments

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Overcoming Entrepreneurship Fear

November 29th, 2009 by admin 1 Comment

Will Corrente – Fear is nothing more than a lack of faith in yourself to overcome the obstacle, circumstance, or challenge in your path. It is that flicker of doubt in your mind that grows into a flame, that you do not have the ability to “do it”. Whatever, “IT” is. In 2002, I faced a couple of my “IT’s”; the fear of the unknown and the fear of going it alone in a new and unfamiliar place.  Read the whole story at…

GetInTheHotSpot.com – Self Development Blog – Articles & Inspiration So You Can Live Your Dream » Overcoming Fear – Turning Fearful Into Fierce.

Will Corrente – “Helping People Get Where They Want To Go”

CEO Corrente consulting International Inc and Operation Entrepreneur

Specializing in small business consulting, entrepreneur coaching, and entrepreneur development. 

Entrepreneur, Consultant, Speaker and, Author

Download your free special report at http://www.operationentrepreneur.com/7secrets/

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Small Business Consulting 101- Responding to Flaming Emails

November 19th, 2009 by admin No Comments

 

 

This blog post is courtesy of my friend and colleague Pam Cournoyer.

 

Email ettiquette is a hot topic in my small business consulting and entrepreneur development practice and I appreciate Pamela lending her advice and counsel on this important topic.

 

If you ever received email that insulted you, caused a sinking feeling in your gut, or a horrible sense of personal violation, then you have been the victim of a flaming email. Undeserved, unwarranted and hurtful words can put a real damper on your day.  The longer you are in business and the more customers you serve, the more likely it is this will occur.

 

I’ve included four real-life examples of business emails and posts’, and followed them with suggestions of HOW to respond to similar inflammatory attacks.  Our goal here is to maintain your brand, your professionalism and your reputation.  At the end of this article there are points to keep in mind if you are tempted to initiate or reply with a flaming email.

 

#1 Lawsuit Threat. “I realize that I am public enemy number one, since I chose not to expose you or me to the inevitable lawsuit that would come because you decided to _____ in the first place.”

This is meant to stir you up.  Writing a defense will not help – no matter how good the reason.  Disregard the “public enemy #1,” it is added for effect, disregard the “inevitable law suit,” it’s a mute point.  Disregard the accusation of “because you decided to.”  Now, how much actual content is left?  There is no response to this statement.

If you must respond to a flaming email, look at the UNDERLYING issues – these are only symptoms of something much deeper that may or may not have anything to do with you.  Once you decipher what the cause of the accusation is, professionally deal with those facts and let the rest go.

 

#2 All I Get Is Silence. “To date…. I have not received any word from _____ about _______. All I need is a definitive answer. All I get is silence. She won’t take my calls. She won’t answer my e-mails and neither will you.”

Do not get pulled into the drama.  A timely and professional response to the original concern is the UNDERLYING problem (stated in the first sentence). Apologize for the slight in customer service and give the customer what they need.

 

#3 Age and Grammar Discrimination. “I have been reading your reports, paticularly in South East Asia and I have to say they are incredibly poor. You are from an English speaking country (the U.S.A) presumably you are in your early twenties, so why is your English at the level of a mentally challenged five year old child. I cannot understand any of your ideas. If you want to set up a website with informative material please make sure you can actually write at all.”

This blog post response shows a serious lack of professionalism, maturity and proper grammar. Quite often people who write flaming emails are coming from their survival brain where logic and clear thought are not present. Disregard it there is no need to defend anything. Keep in mind; those who violate common courtesy will trip themselves up without you ever responding.

 

#4 Swearing and Misspelling. “Its not because people couldnt reset there passwords that they dont visit your board its because it is crap. Dont email me again, and remove me from your system file thank you.”

Do you suppose the “thank you” at the end of the statement is meant to excuse the sender from their preceding rude comments? Note the incorrect usage of the word “there,” and the misspelling of the word “couldn’t,” “dont,” and “Dont” and the improper sentence structure. Poor grammar and anger usually mix – it makes the user appear ignorant.  Again, the allegations need NO response.  The UNDERLYING problem here is resetting the passwords – correct this as a courtesy to the rest of your users.

 

The moderator’s flaming response before thinking to Communicate with CLASS:

“I’m afraid I won’t do that, mainly due to your rudeness.  What gives you the idea that you can speak for all 540 members regarding whether or not they have been unable to reset their passwords, or that they think the site is crap?”

While the moderator may have a point, they are continuing the argument, and encouraging a nastier reply. Fix the passwords, and set up a posting policy like:  “The use of flaming terminology will be grounds for removal from the site.”

 

CLASS key s that might improve your responses when you are inflamed by email:

Back away from your keyboard when:

  • The message is emotionally charged
  • What is being communicated is complicated
  • A conversation is more efficient
  • Privacy is an issue
  • You are thinking in profanity
  • You want to type in ALL CAPS
  • You think excessive exclamation points or question marks will get your point across better

 

Because people cannot read your body language, voice tone or emotions when sending email, how you craft your response is very important.  Every keystroke talks about you, it reveals your character, your professionalism; it personally brands you.  Keep in mind the fact that one careless response could easily be forwarded to people you never intended.

 

Even a few incidents of conflict escalation for most people can create enormous problems.  As the number of workplace relationships managed by email increases, the volume of flaming email escalation can grow exponentially.  If you are experiencing these problems in your workplace or between yourself and another, contact us for assistance in getting this under control.

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Overcoming Fear-the Key to Entrepreneur Development!

November 15th, 2009 by admin 1 Comment

Will Corrente – Fear is nothing more than a lack of faith in yourself to overcome the obstacle, circumstance, or challenge in your path. It is that flicker of doubt in your mind that grows into a flame, that you do not have the ability to “do it”. Whatever, “IT” is. In 2002, I faced a couple of my “IT’s”; the fear of the unknown and the fear of going it alone in a new and unfamiliar place.

In 2001, I found myself working for a company in New York City. Although I considered myself a serial entrepreneur, I somehow drifted off track to the “safety” of a job and convinced myself I was on the right path. The events of 9/11 changed all that and in the months following, I was reinvigorated with thoughts of possibilities. I had seen first-hand the frailty of life and decided that when confronted with an “IT” circumstance I would make fear my ally and not my adversary. 

read the full story at http://www.getinthehotspot.com/2009/09/25/turn-terrified-into-terrific/

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Conscious Entrepreneurship

November 13th, 2009 by admin No Comments

It seems everyday, there is a new prefix being added to the term entrepreneur- so far over the past few months i have heard of the following: spiritual entrepreneur, conscious entrepreneur, intra preneur

Here are my definitions for each which may or may not differ from the most widely accepted definitions

spiritual entrepreneur- an individual whose spiritual guidance has lead them to start a business

conscious entrepreneur- an individual who is starting  a business because of a deep conviction, belief, or set of values that they wiish to be the guiding principle or objective for the success of their business

intrapreneur- an individual working for a company who wishes to apply entrepreneurial thinking, passion and execution to the products or services offered by the company in which they are employed

I am sure there will be even more in the coming years!

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POWER Squared is the Process for Business Owners

November 11th, 2009 by admin No Comments

I recently attended a conference at which the speaker had shared an interesting statistic, 87% of business success is acheived by following a process.  After hearing that statement, a light bulb went off in my head!  That is exactly what I have been trying to convey to my small busineness consulting clients and my website visitors when explaining the merits of my POWER Squared System.

Power Squared gives business owners the template, actions and the system to follow to create the processes and procedures to grow their businesses.  It is a simple solution, create a process for your business, stick to it and enjoy an 87% success rate!

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Entrepreneur Education-Now is the time to plant the seeds for the future

November 7th, 2009 by admin No Comments
Whatever your entrepreneurial dreams are, there is no better time than the present to start making it a reality. Now is the time to retool, re-educate and create opportunities for yourself to learn and grow. Look at the industries that are doing well in the current environment. Is there a niche waiting to be discovered?
If you live in the NYC metro area, I highly recommend you attend the New York Entrepreneur Week this is a great resource for all of your small business consulting needs.  check it out at http://www.NYEW.org

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Entrepreneur Assistance-Get Your Piece of the Stimulus Pie

November 5th, 2009 by admin No Comments

With all the money being thrown around Washington these days, it no surprise that most Americans have no idea where it is going, how it is being used or how to qualify to get a piece of it.

It is true, that most of the Economic Stimulus money coming from the government is earmarked to big business, but some portions are also earmarked for community based projects, small business assistance, grants, and other spending.

Check out the following resources I have shared with my small business consulting clients and see how you can claim your piece of the stimulus pie:

Federal Government Recovery Web Portal http://www.recovery.gov

Federal Business Opportunities http://www.fbo.gov

Federal Contracts sorted by congressional district http://www.usaspending.gov

Federal Grant Opportunities http://www.grants.gov

Central Contract Certification Registration http://www.ccr.gov

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Personal Development Tip-Using Effective Hand Gestures In Public Speaking

November 3rd, 2009 by admin No Comments

 Can’t find the right word? You might want to start moving your hands. New research at the University of Alberta suggests that gesturing while you talk may improve your access to language. 

This is an interesting article for personal development and entrepreneur development, I find that hand gesturing has always helped me to think on my feet, whether in a public speaking situation or in a business presentation.

I hope you enjoy the article!

Using Effective Hand Gestures In Public Speaking | NY NJ Executive Speech Coach | Fast Company.

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